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Policies
• Exclusive Provider: All food and beverage for meetings and events in the Lighthouse must be purchased through Eurest. Outside food and beverage are strictly prohibited in function spaces.
• Standard Orders: Catering requests must be submitted by Noon on the Thursday prior of the event via Catertrax. Vocal or email orders are not considered an order.
• Late Submissions/Adjustments: Orders or adjustments received in less than the window above, are subject to product availability and will incur a 15% adjustment fee or a $25 fee, whichever is greater.
• Guest Counts:
o Standard Events (Mon–Thu): Final counts are due by Noon on the Thursday prior.
o Large Groups (75+ guests): Final counts are due 7 business days prior.
o Note: If no update is provided, the initial estimate will serve as the firm guarantee for billing.
Room Security: A room must be secured through AppSpace prior to entering an order into Catertrax. For any questions regarding room sizes, locations and need for tables, please contact the Trustage Meeting and Events Department:
o Email: facilitiesroomreservations@trustage.com
o Phone: 608.400.1729
• Relocation Fees: Changes to the event location made less than 24 hours prior will incur a $100 relocation fee.
• Cut-off: Room changes cannot be accepted less than 4 hours before an event to ensure the catering team has adequate time for setup and logistics.
• Within 72 Hours: Subject to a 50% charge of the total order.
• Within 24 Hours: Subject to a 100% charge (full billing).
Standard catering hours are 7:30 am – 4:30 pm, Monday – Friday.
• After-Hours Support: Events held outside these hours are subject to a $100 surcharge and a $500 food and beverage minimum.
• Lead Time: Events outside business hours—or any event serving alcohol—must be booked at least two weeks in advance, with all menus finalized one week prior.
• Meal Cards: Credit card will be charged at the time of meal card order. If insufficient funds, expired card, or no card on file, meal cards will not be given to host.
• Payment Method: Form of payment, either credit card or check, needs to be entered at the time of order. If credit card is declined, expired, or has insufficient funds, we will notify you and you will have 24 hours to update payment before incurring additional fees.
o Credit card: Will be charged within 24 hours of event completion.
o Check: Net terms are 30 days to the “Remit To” on the invoice.
• Sales Tax: A 5.5% WI Sales Tax is applied to all orders. Tax-exempt groups must provide a State of Wisconsin tax exemption form prior to the event.
• Service Staff: Required for certain functions. Staff are billed at $30 per hour (4-hour minimum).
• Serviced Event Requirements: Must be submitted at least two weeks in advance, meet a $500 food/beverage minimum, and are subject to a taxable 20% service charge.
o Note: The service charge is not a gratuity; gratuities are not accepted.
• Alcohol Licensing: Per Wisconsin State Law, only the authorized license holder may provide and serve beer and wine on the premises.
• Prohibition: No outside beverages (alcoholic or otherwise) may be brought into event spaces by patrons or guests.
• Food Safety: While we adhere to all Health Department regulations on-site, we are not responsible for food safety once items are taken off-premises.
• Custom Menus: We love getting creative! We can design specialized menus to match your theme or personal taste.
• Dietary Needs: We make every effort to accommodate special dietary requirements and requests.
• Linen & China: Black linens and China settings are available for rent. Please see the “Additional Services” section of our online menu for pricing.
